Frequently Asked Questions

Delivery Time?

All orders will be shipped within 3-5 business days once recieved using Australia Post. For all international shipping from Australia please allow up to 3-4 weeks due to COVID-19.

Payment Method?

Our preferred payment gateway is Eway. You can find a copy of our payment gateway certificate on the following link: 

Taxes/Duties international Shipping

Virtus Official Merchandise Store isn’t liable for any freight charges incurred by refused shipments, unclaimed goods or any taxes that may occur when the parcels arrives to your country.

Refunds/Exchange Policy

Please ensure you look at the size charts on each product page. If a refund/exchange is required due to product not being correct size, the customer is liable for all freight charges involved. If product is deemed faulty on arrival, please email immediately. If you have any questions in regards to refunds or exchanges please email

Webstore Currency

All products listed and shipping costs included on this website are in Australian Dollars (AUD).

Contact Us

Please contact us below if you have any questions in regards to the Official Virtus Merchandise or send an email to Please allow 1-2 business days for a response

Send us a Message

Ready to get started?

Get in touch, or create an account