Frequently Asked Questions
All orders will be shipped within 3-5 business days once recieved using Australia Post. For all international shipping from Australia please allow up to 3-4 weeks due to COVID-19.
Our preferred payment gateway is Eway. You can find a copy of our payment gateway certificate on the following link: https://www.eway.com.au/secure-site-seal/?i=12&se=3&pid=423a2713-462f-419e-bacb-94ccacf57737&theme=0
Taxes/Duties international Shipping
Virtus Official Merchandise Store isn’t liable for any freight charges incurred by refused shipments, unclaimed goods or any taxes that may occur when the parcels arrives to your country.
Please ensure you look at the size charts on each product page. If a refund/exchange is required due to product not being correct size, the customer is liable for all freight charges involved. If product is deemed faulty on arrival, please email firstname.lastname@example.org immediately. If you have any questions in regards to refunds or exchanges please email email@example.com.
All products listed and shipping costs included on this website are in Australian Dollars (AUD).
Please contact us below if you have any questions in regards to the Official Virtus Merchandise or send an email to firstname.lastname@example.org. Please allow 1-2 business days for a response
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